Products -> Billing/CRM

Billing/CRM Component

The core of the TimelyBill® suite, the billing component, handles the following functions: CRM, user/employee management, security, account management, organization management, reporting, A/R, and more.

• In-house and ASP models

• On-click customer searching

• CSR access to invoice, payment, adjustment, and collections history

• Billed and un-billed call searching

• Pre-Paid and Post Paid

• Supports multiple addresses, including 2 per service

• Automatic, manual or fixed billing cycles

• Supports changing an accounts bill cycle

• Custom text fields, drop downs, and check boxes

• Internal Negative File “bad debt” database

• Web/email billing

• XML export to bill presentment partner for invoice printing

• Integrated with the BillSoft tax system

• System and CSR generated follow-ups

• Customer Note with highlighting and history

• Supports multiple organizations (manage your telephone and ISP customers in the same system with different company, payment, and support information)

• Deposit/Interest Tracking

• Dynamic order entry pages, based on product type

• Automatic payment (Credit Card/ACH)

• USPO address validation (requires USPO license)

• Flexible Discounting

• MS SQL 2000 backend