Products -> Trouble Management

Trouble Management Component

TimelyBill®'s Trouble Management system allows CSR's and Technicians to create, manage and track problems throughout the organization. The system is capable of initiating its own trouble tickets when problems are encountered in the OSS based on user configurable settings. The Trouble Management system can also send email notifications to customers when trouble tickets are closed and assign follow-ups to CSR’s for customers who wanted a telephonic reply to a trouble call.

• Email routing of tickets from department to department

• Link multiple tickets together

• View all history/manage linked ticket by selecting any ticket in the group

• Email notification to customers on ticket closing

• CSR follow-ups for customers that request telephonic notification

• Components such as Provisioning and Collections can automatically create tickets